young lives transformed, communities strengthened.

yourtown's mission is to enable young people, especially those who are marginalised and without voice, to improve their quality of life.

Since 1961, we've been changing lives by tackling the issues impacting young people in Australia.

Today, these include mental health and unemployment, and issues like domestic and family violence. 

We work with young people to find jobs, learn skills, become great parents, and live safe, happy lives. 


Chair and CEO’s message

The past financial year has been one of our busiest yet and we have endeavoured to capture as much of that activity as possible in this report.

We have increased our reach, with the launch of new programs like your job your way and the Early Childhood Development Program, renewed our approach for others like San Miguel Family Centre, and expanded our footprint in areas where young people are most disadvantaged.

The number of our generous supporters has grown, our engagement with stakeholders has been enhanced resulting in more funding and new partnerships, and our financial position remains strong.

In addition to our direct service work, we continued to make great progress with our advocacy by providing a national voice for young people to ensure they are valued, their human rights respected, and their needs and issues acknowledged in social policy. 

We are responsive to change. Our challenge this year has been to ensure greater accessibility to our services and we continue to develop resources that make a real difference.

We continue to build on the confidence our supporters and the community have in us. To our supporters, stakeholders and all of those who have engaged with our organisation over the past 12 months, thank you.

How we helped

Where some see social challenges, we see opportunities. It's about providing a real difference to young lives that they can believe in.

In 2018-2019 yourtown provided more than 189,000 contacts as well as providing individual support to 17,914 children, young people and families.

189,157 supported by

Counselling and Support via Kids Helpline’s 24/7 service for children and young people in Australia, Kids Helpline @ School, Parentline for parents and carers, and face-to-face support.

5 most common reasons children and young people sought help in 2018

Mental Health
Emotional Wellbeing
Family Relationships
Dating & partners

8 MILLIONTH call for help answered by Kids Helpline

<< Watch the video to find out more

In November 2018 Kids Helpline responded to its 8 millionth request for help from a young person in Australia!

Children and young people contact Kids Helpline about a diverse range of issues. But every day around 380 attempted contacts to Kids Helpline go unanswered.

In the 2018-19 financial year, Kids Helpline was 80% funded by the yourtown Art Union, donations and corporate support. Federal and State Governments funded 20%.

Our ongoing challenge is to raise funds to not only sustain these service levels, but to grow them to fill the enormous gap of unmet need.

15,903 supported by

Job Training and Employment services that give young people extra life choices and get them jobs through jobactive, Transition to Work, your job your way and Smart Skilled & Hired.

"Securing that traineeship has really boosted my confidence. I feel I'm in a great spot now, having workplace security, learning new experiences and meeting new people, it's such a good feeling."

- Tania, 23

660 supported by

Family and Community services that help young families learn positive parenting and community mental health programs.

217 supported by

Accommodation services that support families facing homelessness and/or domestic and family violence.

"Arriving at San Miguel Family Centre was the best day of my life!"

Helping children by supporting their parents is the primary focus of the San Miguel Family Centre in Sydney's outer west.

Young parents are particularly vulnerable to experiencing homelessness. Just providing a roof over their heads will never be enough.

San Miguel actively contributes to keeping children safe by offering a range of programs and support to young parents to help them navigate the difficult times of raising a family. 

Now 19 and living self-sufficiently with her little girl, Carly* told us, "The best thing of all about San Miguel was that I wasn't on my own. The staff are fantastic, they taught me all these parenting tips and tricks, and helped me learn all those life skills I'd missed out on growing up."

* Name changed for privacy reasons

392 supported by

Education and Engagement services that support young people to remain in school and offer other positive pathways.

250 supported by

Services specifically for Aboriginal and Torres Strait Islander Young Peoples that create job options and education opportunities.

90 supported by

Youthful Offenders programs provide group work support to young prisoners, particularly focusing on addressing alcohol and drug misuse as well as preparing these participants to independently live in the community.

402 supported by

Child Mental Health and Development programs. Our Starfish and Early Childhood Development Programs.

Children are our most precious resource, and it is up to all of us to make sure every child grows up in a safe and connected community with access to the support they need to reach their full potential.

Our Supporters

Together we're making a difference

Together and by association, yourtown could not do its work without the continued support of the community.

Our funding

In the 2018-19 financial year, yourtown contributed more than $56 million to providing crucial services for young people across Australia and more than $1.5 million was allocated to advocating for positive systemic change.


Total revenue

Art Unions
Rendering of Services
Government & Other Grants
Philanthropic & Corporate Income
Interest & Other Income


How we spent our revenue

Client Services
Art Union Prizes
Art Union Marketing & Administration
Corporate Administration
Retained Surplus
Fundraising other than Art Union

This year our Revenue increased to $104M, the second year in a row that we have achieved a revenue in excess of $100M.

We also reported a surplus of $823,000 after investing in the expansion of our services in communities identified as experiencing significant disadvantage.

In the coming year we will be introducing additional new programs and the expansion of services.

Revenue and Results

5.84% Average Revenue Growth YoY
15.40% Average Website User Growth YoY


We are immensely grateful to our supporters, the investment of our governments and corporate partners, and those who give generously via donor, bequest and Workplace Giving programs.

yourtown received $4.3M in donations through its campaigns from community and corporate fundraising activities (not including the Art Unions).

"I had been buying yourtown Art Union tickets for some time, as I strongly believe in giving kids a helping hand in life - I certainly didn't expect to win!"

- Melanie
Winner of Prize Home Draw 483

Each year, we run 10 high-end luxury home Art Unions and 6 prestige Car Draws in line with government regulation and professional principles and standards of fundraising practice.

With the increasing cost of purchasing our Prize Home properties, costs associated with runnng luxury Prize Home Art Unions are higher than other fundraising activities.

This year, we were pleased to achieve a net income of $24M with $20M contributing to our services for young people. 

Along with celebrity interior designer and ‘The Block’ judge Darren Palmer and external tradespeople and suppliers, the 2018 Christmas Prize Home gave unemployed young people paid work opportunities through yourtown’s Social Enterprises.

Planning for the future

In the coming years, we hope to increase charitable donations and partnerships that advance our Mission, while growing Art Union revenue.

Creating opportunities for surplus funds through sponsorships, gifts, donations, bequests and additional corporate partnerships means we can invest in communities for the long-term and undertake systemic planning with communities that build independence, break the cycle of disadvantage create brighter futures for more young people.

Download the full report

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