yourtown is a charity with services young people can access to find jobs, learn skills, become great parents and live safe happy lives.
Since 1961, we've been tackling the issues impacting young people in Australia. Today, we provide services which include Kids Helpline, specialist accommodation for families, and training and employment initiatives for young people.
We take the time to listen, understand and encourage young people to find their place and aim to be part of the solution by delivering services that get results.
With our work predominately funded by the community, it's together and by association that we give young people choices and the chance of a brighter future.
young lives transformed,
To enable young people, especially those who are marginalised and without voice, to improve their quality of life.
Chair and CEO’s message
yourtown is known for tackling the issues that matter most and our work this year continued to demonstrate this commitment.
We did not shy away from taking on the big issues like child protection, long-term youth unemployment, suicidality, and family and domestic violence, but we did not do this alone.
It's together and by association that we give life to our Mission and Vision. We listen to the young people we help and work with our supporters, partners and other industry professionals to share what we know, to learn, to innovate, and to provide the very best service we can for young people across Australia.
The way we go about achieving our goals is just as important as reaching them.
Our values are derived from the Lasallian Charism and, along with our Mission and Vision, are the foundation of yourtown.
Where we work
yourtown has 50 service centres in 36 locations across New South Wales, Queensland, South Australia and Tasmania.
Kids Helpline is a national service. Parentline operates across the Northern Territory and Queensland.
Our business centre is in Milton, Queensland.
Find your nearest yourtown site.
Our face-to-face service locations are prioritised to areas of high socio-economic disadvantage1. This includes places where high numbers of young people are unemployed, or in low skilled occupations with minimal, or no qualifications, and/or living in single parent households.
1 yourtown disadvantage index informed by data that includes the Australian Bureau of Statistics (ABS) Relative Socio-Economic Disadvantage (IRSD) and Education and Occupation (IEO) Indexes.
Who we helped and how
yourtown received close to 230,000 contacts from those reaching out for help in 2016-17.
Contacts made and how we helped included:
Counselling and Support via Kids Helpline's 24/7 service for Australia's children and young people, Parentline for parents and carers, face-to-face support and Kids Helpline @ School.
Family and Community services that help young families learn positive parenting and strengthen connections with the community.
Education and Engagement services that support young people to remain in school and offer other positive pathways.
Job Training and Employment services that give young people extra life choices and get them jobs.
Services specifically for Aboriginal and Torres Strait Islander Peoples that create job options and education opportunities.
Accommodation services that support families facing homelessness and/or family and domestic violence.
Estimate based on available data. Contact numbers for Kids Helpline and Parentline may include contacts by the same individual more than once. Participation numbers for our other services are generally based per individual, however individuals may have contact with the service more than once or access more than one service.
Kids Helpline and Parentline Win Child Protection Awards
Kids Helpline was honoured twice in 2016 winning National and Queensland Child Protection Awards while our Queensland and the Northern Territory Parentline service won a Queensland Child Protection Award.
The Governor-General Sir Peter Cosgrove presented Kids Helpline with the National Association for Prevention of Child Abuse and Neglect (NAPCAN) Play Your Part Award because of its significant work over the last 25 years in providing early intervention strategies that help prevent child abuse and harm.
Kids Helpline was the only winner of the 2016 national award.
The Queensland Child Protection Week Committee also recognised Kids Helpline in its 2016 honours for the service's outstanding contribution to promoting child protection.
Parentline received a Queensland NAPCAN Child Protection Award for the proactive role it played in preventing child abuse or neglect by helping parents and carers build stronger relationships with their children, and improve their capacity to support the safety and wellbeing of children.