yourtown is a charity with services young people can access to find jobs, learn skills, become great parents and live safe happy lives. 

Since 1961, we've been tackling the issues impacting young people in Australia. Today, we provide services which include Kids Helpline, specialist accommodation for families, and training and employment initiatives for young people.

We take the time to listen, understand and encourage young people to find their place and aim to be part of the solution by delivering services that get results. 

With our work predominately funded by the community, it's together and by association that we give young people choices and the chance of a brighter future. 

OUR VISION

young lives transformed,

communities strengthened. 

OUR MISSION

To  enable young people,  especially those who are marginalised and  without voice,  to improve their quality of life

Chair and CEO’s message

yourtown is known for tackling the issues that matter most and our work this year continued to demonstrate this commitment.

We did not shy away from taking on the big issues like child protection, long-term youth unemployment, suicidality, and family and domestic violence, but we did not do this alone.

It's together and by association that we give life to our Mission and Vision. We listen to the young people we help and work with our supporters, partners and other industry professionals to share what we know, to learn, to innovate, and to provide the very best service we can for young people across Australia.

Our Values

The way we go about achieving our goals is just as important as reaching them.

Our values are derived from the Lasallian Charism and, along with our Mission and Vision, are the foundation of yourtown.

Brother and sister to all

We value each other and everyone we meet.

Faith and Zeal

We do everything with energy and commitment.

Perseverance in service

We never give up.

Innovation and Resourcefulness

We're not afraid to try new things.

Professionalism

We stand for quality and lead by example.

Ways we work

At the heart of who we are is how we respond to the needs of young people.

Respect

We respect others by listening and being honest.

Excellence

We strive for excellence in what we do.

Creativity

We’re creative, working in ways that get amazing results.

Our funding

In the 2016-17 financial year, yourtown contributed more than $51 million to providing crucial services for young people across Australia and more than $1 million was allocated to advocating for positive systemic change.

Our work is predominantly funded by one of the largest and longest running charitable Art Unions in Australia. We are immensely grateful to our supporters, the investment of our governments and corporate partners and those who give generously via donor, bequest and workplace giving programs.

Revenue

This year our revenue increased for the fourth time in five years to $98M. We also reported the largest surplus since 2004-05. At $3.75M, this is almost double the budgeted surplus and was achieved primarily from our commitment to strong financial governance and our strategic priority of organisational sustainability.

We have worked hard to achieve a suprlus that will enable us to innovate and optimise the virtual services we can offer as well as extend our services into communities identified as experiencing significant disadvantage.

Fundraising

yourtown received $2.2M in donations through its campaigns from community and corporate fundraising activities (not including the Art Union), which means 76% of these funds go directly to the services we provide.

Each year, we run 10 high-end luxury house and five prestige car Art Unions in line with government/s regulation and professional principles and standards of fundraising practice.

With the increasing cost of purchasing our prize home properties, costs associated with running luxury Prize Home Art Unions are higher than other fundraising activities. This year we were pleased to achieve a net income of $25M.

Planning for the future

In the coming years, we hope to increase charitable donations and partnerships that advance our Mission, while growing the net return from Art Unions. Creating opportunities for surplus funds means we can invest in communities for the long-term and undertake systemic planning with communities that build independence, break the cycle of disadvantage and create brighter futures for more young people.

In the 2016-17 financial year, yourtown contributed more than $51 million to providing crucial services for young people across Australia and more than $1 million was allocated to advocating for positive systemic change.

Our work is predominantly funded by one of the largest and longest running charitable Art Unions in Australia. We are immensely grateful to our supporters, the investment of our governments and coporate partners and those who give generously via donor, bequest and workplace giving programs.

Read More

$98m

Total revenue

60%
Art Unions
27%
Rendering of Services
9%
Government & Other Grants
2%
Philanthropic & Corporate Income
1%
Interest & Other Income

$98m

How we spent our revenue

52%
Client Services
20%
Art Union Prizes
15%
Art Union Marketing & Administration
7%
Corporate Administration
4%
Retained Surplus
1%
Advocacy
1%
Fundraising other than Art Union

Our operating surplus/deficit

Read more in our detailed Annual Financial Report 2017.

Where we work

yourtown has 50 service centres in 36 locations across New South Wales, Queensland, South Australia and Tasmania.

Kids Helpline is a national service. Parentline operates across the Northern Territory and Queensland.

Our business centre is in Milton, Queensland.

Find your nearest yourtown site.

Our face-to-face service locations are prioritised to areas of high socio-economic disadvantage1. This includes places where high numbers of young people are unemployed, or in low skilled occupations with minimal, or no qualifications, and/or living in single parent households.

1 yourtown disadvantage index informed by data that includes the Australian Bureau of Statistics (ABS) Relative Socio-Economic Disadvantage (IRSD) and Education and Occupation (IEO) Indexes.

Who we helped and how

yourtown received close to 230,000 contacts from those reaching out for help in 2016-17.

Contacts made and how we helped included:

193,122

supported by

Counselling and Support via Kids Helpline's 24/7 service for Australia's children and young people, Parentline for parents and carers, face-to-face support and Kids Helpline @ School.

14,813

supported by

Family and Community services that help young families learn positive parenting and strengthen connections with the community.

484

supported by

Education and Engagement services that support young people to remain in school and offer other positive pathways.

18,916

supported by

Job Training and Employment services that give young people extra life choices and get them jobs.

340

supported by

Services specifically for Aboriginal and Torres Strait Islander Peoples that create job options and education opportunities.

229

supported by

Accommodation services that support families facing homelessness and/or family and domestic violence.

Estimate based on available data. Contact numbers for Kids Helpline and Parentline may include contacts by the same individual more than once. Participation numbers for our other services are generally based per individual, however individuals may have contact with the service more than once or access more than one service.

Kids Helpline and Parentline Win Child Protection Awards

Kids Helpline was honoured twice in 2016 winning National and Queensland Child Protection Awards while our Queensland and the Northern Territory Parentline service won a Queensland Child Protection Award.

The Governor-General Sir Peter Cosgrove presented Kids Helpline with the National Association for Prevention of Child Abuse and Neglect (NAPCAN) Play Your Part Award because of its significant work over the last 25 years in providing early intervention strategies that help prevent child abuse and harm.

The Governor-General Sir Peter Cosgrove with yourtown CEO Tracy Adams

Kids Helpline was the only winner of the 2016 national award.

The Queensland Child Protection Week Committee also recognised Kids Helpline in its 2016 honours for the service's outstanding contribution to promoting child protection.

Parentline received a Queensland NAPCAN Child Protection Award for the proactive role it played in preventing child abuse or neglect by helping parents and carers build stronger relationships with their children, and improve their capacity to support the safety and wellbeing of children.

01 Our town your town