yourtown is a charity with services young people can access to find jobs, learn skills, become great parents and live safe, happy lives. 

Since 1961, we've been tackling the issues impacting young people in Australia. Today, these include mental health and unemployment, and taking on family and domestic violence.

We take the time to listen, understand and encourage young people to find their place. We aim to be part of the solution by delivering services that get results and give young people across Australia the chance of a brighter future. 

With our work predominately funded by the community, it's together and by association that we give young people choices. 

“I’d been looking for work and getting no call backs. yourtown is helping me and I’m getting calls!”

- Rebecca
Transition to Work client

OUR VISION

young lives transformed,

communities strengthened. 

OUR MISSION

To  enable young people,  especially those who are marginalised and  without voice,  to improve their quality of life

“It's been a year which reflects much of what our organisation aims to represent - courage, belief and commitment to creating brighter futures for young people across Australia.”

- Tracy Adams
CEO

Chair and CEO’s message

This year was a landmark year for the organisation, from launching our new name and creative identity, to delivering new models of service delivery and expanding our presence into new communities.  

It’s been a year that reflects much of what our organisation aims to represent - courage, belief and commitment to creating brighter futures for young people across Australia.

Our new name

After wide-ranging consultation with stakeholders, we decided the time was right to move to a new name that fully reflects our work and strong connection with the community. Celebrating both the new and old is ultimately how we viewed the transition to yourtown on 28 February 2016. Being proud of what we have achieved, but having the courage to see that it was time for change, a time to represent the commitment to anyone who needs our services - after all, we don’t just work with boys - and the understanding that making a real difference to the lives of others is something we aim to achieve in any town across Australia.

Expansion of our services

yourtown has had a long-term commitment to supporting and advocating for young people needing a job, especially those who are long-term unemployed. This year saw a significant expansion to our services in this area.

Our partnership with Max Employment commenced on 1 July 2015 along with the official launch of the Australian Government’s jobactive service. This partnership enables us to focus on supporting young people into employment in greater numbers in more sites across Australia.  

Our engagement with the Transition to Work initiative also launched by the Australian Government sees us  equipping young people to be 'work ready' and linked to opportunities within their communities to gain work. In addition, we launched ParentsNext, a program that helps parents prepare to join or re-enter the workforce.

Altogether, we have added 29 new sites to our organisation, expanding our presence in South East Queensland, South Australia and New South Wales, as well as setting up inaugural sites in Tasmania.

To support this expansion and other work, we implemented new business and operating models that are consolidated, contemporary and as effective as possible.

Celebrations and awards

We celebrated two significant milestones for our telephone and online counselling/support services in 2016.  Kids Helpline celebrated 25 years of providing support to children and young people nationally and Parentline celebrated 20 years of support to parents and carers in Queensland. Over the 25 years of Kids Helpline, more than 7.5 million responses have been made, and there is no doubt that many of those responses resulted in young lives changed and saved.  

We very much pride ourselves on our dedication to the protection of children and are very proud of both our Kids Helpline @ School and Young Parents Program at Port Pirie for each winning National Association for Prevention of Child Abuse and Neglect (NAPCAN) awards in 2015.

Thank you

To our supporters, stakeholders and all of those who have engaged with our organisation over the past 12 months, thank you for sharing our vision of creating brighter futures.

In addition, we pay tribute to our long serving Board Chair, Br Ambrose Payne who retired after 14 tireless years of dedicated work in this position. We also acknowledge the outgoing members of our Executive Team whose service to our Mission over many years is one we are most appreciative of.

New name, same purpose, same passion

yourtown’s courage, belief and commitment are unwavering. We may have a new name, but be assured we retain the same passion for helping young people to find their place.

Chair and CEO’s message

This year was a landmark year for the organisation, from launching our new name and creative identity, to delivering new models of service delivery and expanding our presence into new communities.  

It’s been a year that reflects much of what our organisation aims to represent - courage, belief and commitment to creating brighter futures for young people across Australia.

Our new name

After wide-ranging consultation with stakeholders, we decided the time was right to move to a new name that fully reflects our work and strong connection with the community. Celebrating both the new and old is ultimately how we viewed the transition to yourtown on 28 February 2016. Being proud of what we have achieved, but having the courage to see that it was time for change, a time to represent the commitment to anyone who needs our services - after all, we don’t just work with boys - and the understanding that making a real difference to the lives of others is something we aim to achieve in any town across Australia.

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Creating change

Let’s create brighter futures

"The time was right to move to a name and identity which better reflects the inclusive nature of our work."

- Tracy Adams
CEO

BoysTown to yourtown

We first opened our doors as a Queensland based residential school for young men. So much of our organisation has changed since that time; the services we deliver, the help we offer and the way we interact with our community have all evolved.

Today, with programs and services at both a national and local level, we are in your community and your town, tackling the issues impacting the lives of young people - all young people, not just boys.

The time was right to move to a name and image that better reflects the inclusive nature of our work. As an inclusive organisation we need to make sure there are no impediments to young people accessing our services.

Our new identity represents our energy, positivity and aspirations, and showcases the sense of community we have as an organisation and the relationship we have with the community. 'We are in this together' with a strong belief in a future of promises and hope, of opportunity and potential.

'Let's create brighter futures' encapsulates our spirit of optimism. It's a roll up your sleeves statement suggesting a sense of belonging and making a positive change together.

Our new logo is inspired by map markers traditionally used to pin point one's place in the world. They symbolise the opportunity for individuals to reach new heights, discover new directions, realise aspirations and find their place. The markers rise upwards to represent hope and growth and overlap to imply an ability to work together to achieve potential.

We have changed our name and our identity but we haven't changed the essence of who we are, our values or our commitment to our Mission.

Let's create brighter futures together.

Our town

Giving young people choices
Young people voice their thoughts and feelings through art via the yourtown Art Workshop engagement program.

Our town

yourtown is committed to being recognised as a practical example of the Lasallian ethos and as such, to the following objectives:

  • Behaviours that give witness to an organisational commitment to Lasallian Values, used as the foundation for all activities.
  • Initiatives to promote engagement with the organisational commitment expressed as being ‘together and by association’.
  • Priorities in decision making that ensure the organisation is proactively involved with service to the disadvantaged.
Josh was part of our Flexible Learning Options program in Adelaide. Initially he was very quiet and felt he was unable to learn things. It was discovered he had a learning disability. Through tutoring and support he is now enrolled in further education.

Our focus for the future

yourtown is accountable to those who rely on us and those who invest in us.

Our Strategic Framework sets out our goals and objectives for delivering our Mission:

  • Deliver high quality, evidence based, innovative services that break cycles of disadvantage and create independence in areas and communities of high need.
  • Position yourtown as a relevant, vibrant organisation well respected by the community.
  • Foster a culture of individual and organisational accountability through shared mission and mutual responsibility.
  • Ensure the sustainability of operations through diversity of funding and maintenance of appropriate financial reserves.

“What we do requires absolute commitment and a belief that we make a difference.”

Tracy Adams
CEO

Our Values

The way we go about achieving our goals is just as important as reaching them.

Our values are derived from the Lasallian Charism and, along with our Mission and Vision, are the foundation of yourtown.

Brother and sister to all

We value each other and everyone we meet.

Faith and Zeal

We do everything with energy and commitment.

Perseverance in service

We never give up.

Innovation and Resourcefulness

We're not afraid to try new things.

Professionalism

We stand for quality and lead by example.

Ways we work

At the heart of who we are is how we respond to the needs of the disadvantaged.

Respect

We respect others by listening and being honest.

Excellence

We strive for excellence in what we do.

Creativity

We’re creative, working in ways that get amazing results.

Our funding

yourtown has diverse funding sources, with Art Unions providing the majority of our revenue.

$91m

Total revenue

64%
Art Unions
22%
Rendering of services
9%
Government & other grants
3%
Philanthropic & corporate income
2%
Interest & other income

$91m

How we spent our revenue

51%
Client Services
1%
Advocacy
23%
Art Union prizes
15%
Art Union Marketing & Administration
1%
Fundraising other than Art Union
9%
Corporate Administration

Client Services expenditure

Where we are

yourtown has 49 service centres in 36 locations across New South Wales, Queensland, South Australia, Tasmania and Western Australia.

Kids Helpline is a national service. Parentline operates across Northern Territory and Queensland.

Our business centre is in Milton, Queensland.

Find your nearest yourtown site.

Our service locations are prioritised to areas of high socio-economic disadvantage.1 This includes places where high numbers of young people are unemployed, are without qualifications, or are in low skilled occupations, and/or are living in single parent households.

1 yourtown disadvantage index informed by data that includes the Australian Bureau of Statistics (ABS) Relative Socio-Economic Disadvantage (IRSD) and Education and Occupation (IEO) Indexes.

Who we help

Children, young people and families made more than

200,000+

contacts with yourtown’s helplines and more than

40,000+

people accessed our face-to-face services in 2015-16.1

191,818

responses to children and young people by Kids Helpline 1

15,435

children participated in Kids Helpline @ School

19,534

people participated in our jobactive Employment Service 

8,713

responses to parents and carers by Parentline 1

540

young people participated in our Transition to Work program 2

162

young people participated in our Work Enterprises 2

4,539

people had contact with our Communities for Children program

594

people participated in our Aboriginal and Torres Strait Islander Peoples support programs

158

parents and children participated in our Young Parents programs

729

young people participated in our Work Preparation and Training programs 2

431

parents and children were helped by our Specialist Accommodation Services

640

young people participated in our School Retention and Re-engagement programs

316

people participated in our Starfish mental health program

In addition, 521,085 self-directed support and help seeking activities were made by children and young people via the Kids Helpline website.

1 Estimate based on available data. Contact numbers for Kids Helpline and Parentline may include contacts by the same individual more than once. Participation numbers for our other services are as per individual only, although individuals may have contact with the service more than once. 2 People accessing these services may have also accessed our other services.

01 Our town yourtown