yourtown is a registered public company with an independent Board and governance and organisational structure headed by a CEO.

“We take the time to listen, understand and encourage young people to find their place.” 

yourtown board

We are committed to best practice

Board members

Our Board members are experts in various fields. Together they are responsible for the overall business, management and direction of yourtown.

The Board’s most important role is safeguarding the trust that clients, donors, corporate partners and government place in yourtown. The Board is committed to best practices in governance, accountability and transparency. All members are volunteers and receive no remuneration for their service. 

Gerry Lambert

Chair of the Board

Chair of Strategy Advisory Committee

BCOMM (HONS), ACA, GAICD

APPOINTED FEBRUARY 2011

ELECTED CHAIR 2016

Welcome to our new Chair

“As the leader of yourtown, I’m focused on building on our established platform of tackling the issues affecting children and young people across the country.”

- Gerry Lambert, Chair

Gerry is an experienced company director with both listed and unlisted entities. He has over 25 years experience as a senior corporate executive with expertise in the financial, strategic, systems/compliance, management and human resources areas of companies in the mining, building and property development industries

Gerry is a past non executive director of two ASX listed companies, Villa World Limited and CuDeco Limited, and was the General Manager/Chief Financial Officer, Executive Director of Villa World Limited from 2000 to 2005. Gerry is also an advisory board chair of two private companies and is the proprietor of a mentoring consulting business.

Br Ambrose Payne

Retiring Board Chair

FSC, AO, MA, MED

APPOINTED OCTOBER 2002

RETIRED APRIL 2016 

Br Ambrose Payne – Vision and Commitment

“His strong vision, values and commitment resulted in the significant growth of services for young people and families of Australia.

- Tracy Adams, CEO

Br Ambrose became the Chair of the organisation when it was incorporated as a Public Company in 2002 and retired in April 2016.

As Chair of yourtown, Br Ambrose sought to maintain a strong focus on professionalism whilst nurturing the vitality of those who are involved in the delivery of our Mission. He provided exemplary leadership of the organisation and an unwavering commitment to service. Importantly, he has ensured that yourtown is well placed to meet the needs of disadvantaged children, young people and families both now and into the future.

His leadership helped guide the significant growth of services that connect with tens of thousands of young people each year. This included the expansion of employment and training programs, development and expansion of accommodation responses for families escaping domestic violence and of those experiencing homelessness, the development of research and advocacy platforms to give voice and inform social policy and most recently, the change of organisational name.  

We will continue to be inspired by Br Ambrose’s unwavering commitment to our Mission.

Br Ambrose became the Chair of the organisation when it was incorporated as a Public Company in 2002 and retired in April 2016.

As Chair of yourtown, Br Ambrose sought to maintain a strong focus on professionalism whilst nurturing the vitality of those who are involved in the delivery of Mission. He provided exemplary leadership of the organisation and an unwavering commitment to service. Importantly, he has ensured that yourtown is well placed to meet the needs of disadvantaged children, young people and families both now and into the future.

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Executive Team

We are dedicated to embodying our values

Executive team

The CEO and yourHeads are responsible for the day-to-day management of all yourtown operations. They develop, implement and monitor activities to ensure our work practices embody our organisational values, and are transforming young lives and strengthening communities.

Tracy Adams

CEO

Tracy has more than 26 years' experience with yourtown and was appointed CEO in 2008. In this role, she is responsible for implementing the organisation's strategic direction and ensuring its operations are conducted with the highest standards of integrity and accountability.

Since being appointed to her current position she has directed significant company growth, including an operating budget increase of more than $20 million, a client increase of more than 100% and a greatly enhanced advocacy platform for those experiencing social exclusion. Tracy has frequently addressed Government enquiries into the welfare of young people in Australia.

Tracy is a graduate of the Harvard Business School General Management Program and a Fellow of the Australian Institute of Management (AIM). She is also Vice-President of Peakcare Queensland, Queensland's peak body for child protection, a member of the Cannon Hill Anglican College School Board and a member of the Lasallian Mission Council.

Our people

We take the time to listen and understand

“The year has seen significant expansion, change and achievement.”

- Cara Benoit
Head of People & Culture

yourtown staff

Our diverse team of more than 550 staff works in a variety of ways to create positive change. They include:

• Counsellors

• Youth workers

• Indigenous mentors

• Tradespeople and vocational trainers

• Employment consultants

• Community development workers

• Child and family workers

• Human Resource advisors

• Marketers, fundraising and media advisors

• Researchers and policy writers

• Administration staff

• Accountants.

 

“We're a diverse team with a shared passion for creating positive change in the lives of young people.”

- Daniel Batkin
Grants and Programs Officer

Expansion

yourtown’s successful tender submissions for the jobactive, Transition to Work and ParentsNext contracts led to our need to engage more employees in these programs designed to help young people get a job. 

 

In 2016, our number of staff grew by

+18%

    +113 people

Sydney based Transition to Work Employment Consultant Danielle Lech and jobactive Placement Consultant Huss Dehaine

Where we work

80%
Client Services
2%
Advocacy
11%
Marketing & Fundrasing
7%
Corporate Support

Change

The organisation underwent a restructure designed to achieve our strategic objective of integrated individualised service responses.

This included changes to the Executive Team and most significantly, the amalgamation of our two client services divisions – counselling with employment, education and training – into a flatter integrated structure.

In addition, a newly formed People and Culture team was appointed to focus on the performance, development and capability of our people. First priorities for this new team include a full review of Core Skills training and the design of a manager development program. 

Achievements

Tenure of our staff remains an organisational strength with the average length of service increasing to be more than 5 years.

Years of service

49%
Less than 3 years
38%
3 to 10 years
7%
10 to 15 years
4%
15 to 20 years
2%
Over 20 years

Superior General says well done!

We were privileged to have the Superior General Br Robert (Bob) Schieler recognise some of our long-term staff during his visit from Rome in April 2016. He praised yourtown’s Lasallian ethos, saying it is a powerful reflection of the rich diversity of the Lasallian Mission. 

Kids Helpline counsellor Katrina Barben celebrates 22 years at yourtown with Superior General Br Bob Schieler

Lasallian collaboration.

A Lasallian Leadership Conference was held in Sep 2015 bringing Lasallian school and yourtown leaders together to explore leadership in Lasallian organisations. Twenty-two (22) participants worked with Senior Lasallian Leaders to discuss ideas and opportunities across our sectors. 

What our people say

In April 2016, we undertook our third biennial Employee Engagement Survey to better understand the sentiment of our people about the organisation, what’s working well and identify opportunities for improvement. We were pleased to receive the following results:

• an identified organisational culture of success

• The yourtown values ranked the third highest factor in what makes our organisation a trulygreat place to work 

76%

survey response rate

+21%

increased trust in the executive team

72%

of employees say yourtown is a 'truly great place to work'

7.9%

level of disengagement halved in 2016

What's next?

An organisation action plan is being developed in response to the areas which present an opportunity for improvement.

This will include:

• Manager development

• Training, development and career opportunities

• Exploring perceptions of bullying and favouritism in the workplace

• Employee recognition

• Team problem solving.

Education assistance

This year, 10 staff members received financial support towards their ongoing education. This included:

Masters level study in:

  • Business (Philanthropy and Non-profit Sector)
  • Technology
  • Social work, and
  • Clinical Psychology.

and an Advanced Diploma of Management.

Workshops were also undertaken in mediation, therapeutic groupwork and change management.

“It's been great having organisational support to keep up with the latest thinking in the not-for-profit sector through the Australian Centre for Philanthropy and Nonprofit Studies.”

- Margaret Harley
Research Officer

Health and wellbeing

yourtown aims to be a lead agency in ensuring the safety and wellbeing ofour staff.

Lost work days due to workplace injury were reduced by a further 20% this year, directly impacting on our WorkCover premium and confirming our approach to creating a safety culture is working.

Staff were supported by our Employee Assistance Program. Practice Supervision and Core Skills training was also made available to our client-facing staff. 

04 Our Team